About Our Return Policies
Our website sales are fulfilled by Amazon.com, and many sellers on Amazon.com, offer returns for most items within 30 days of receipt of shipment. You can use this page to learn about Amazon’s returns policies. Our items sold on Amazon.com follow their general returns policies.
Requirements for a Full Refund
• Items must be in new condition
• Items must be returned with all original packaging and accessories
• Media items (for example, movies, music, video games, and software) must be unopened and still in their plastic wrap
• Musical instruments, televisions, and consumer electronics must have a UPC or serial number
• Shoes and clothing must be unworn Note: For more information about our refund policies, go to About Refunds.
Seller Returns Policies
While most sellers offer a returns policy equivalent to Amazon.com’s, some seller returns policies may vary. Some sellers, such as wineries, won’t accept returns. However, they may provide refunds. You can view each seller’s return policy in the Online Returns Center. If you have questions before you place an order about a seller’s return policy, please see the seller’s profile page which is linked to from the product page. Shipping and handling charges for returning items shipped by a seller are borne by the buyer.
Items valued at over $75 must be returned to the seller with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service. Note: If a package doesn’t arrive and you don’t use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-z Guarantee.
Amazon Basics Warranty Coverage
If you have trouble with your AmazonBasics product after the return timeline has passed, please Contact Us. We’ll be happy to help you in any way we can, such as replacing the item under the AmazonBasics warranty. Additionally, if you have an AmazonBasics product that is eligible under your AmazonBasics warranty, you can always choose to exercise your rights under that warranty.